In The Back Channel: A Memoir of American Diplomacy and the Case for Its Renewal, William Joseph Burns writes about his life and times in the hope that his reflections—and regrets—will be helpful to the next generation of diplomats. Diplomacy “is by nature an unheroic, quiet endeavor,” as the author puts it, “less swaggering than unrelenting, often unfolding in back channels out of sight and out of mind.” (10) As he was taught early in his career, diplomacy is about managing problems, not solving them.

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